Transparent Pricing, No Surprises

Upgrade (switch to a higher plan):

• Immediate effect: You instantly get access to the new features.
• Prorated calculation: The amount already paid is deducted. You only pay the difference.
• Example: If you upgrade from Starter to Professional after 6 months, you only pay the difference for the remaining 6 months.

Downgrade (switch to a lower plan):

• Delayed effect: Takes effect at the end of your current subscription period
• Access maintained: You keep all your current features until the renewal date
• No refund: The difference is not refunded, but you continue to enjoy your benefits until the end

🔔 Proactive alert system:

• 80% alert: Email notification + dashboard (e.g., 40/50 diagnostics used)
• 90% alert: Reminder with recommended plan
• 100% alert: Information about available options

🔄 Why this system?

• Simplicity: You know exactly how many diagnostics you have each month
• Fair pricing: Helps maintain low prices for everyone

📊 Optimize your usage:

• Detailed monthly report: Sent automatically on the 1st of each month
  → Shows your actual usage rate (e.g., 38/50 diagnostics = 76%)
• Personalized recommendations: Our AI analyzes your usage over 3 months and suggests the optimal plan
  → e.g., 'You use an average of 45 diagnostics/month, Starter (50/month) is enough'
• 12-month history: Evolution charts in your dashboard Coming Soon
  → Identify seasonal peaks.

✅ What's included:

• Full access to Starter plan (5 AI diagnostics)
• All features unlocked: client management, stock, billing, offline mode
• Priority support: Our team helps you get started (response <2h)

🔐 Security & Privacy:

• No credit card required: Just your email and company name.
• No automatic payment: At the end of 15 days, the account switches to limited free mode.
• Your data is retained: Even after the trial, you keep read-only access.

📅 What happens after 15 days?

💳 International bank cards:

• Visa (all variants: Classic, Premier, Infinite)
• Mastercard (Standard, Gold, Platinum)
• American Express (accepted for Premium and Enterprise plans)
• Prepaid cards: CIB Edahabia, rechargeable Visa/Mastercard cards
• 🔒 Secure payment via Stripe (PCI-DSS Level 1 certified)

🇩🇿 Algerian payment methods:

• CCP (Postal Checking Account) → Transfer to our professional account → Activation within 24h after payment verification
• Chargily Pay (recommended for Algeria) → Instant payment via CIB, Edahabia, Flexy → Immediate subscription activation → Automatic DZD/EUR exchange rate
• Local bank transfer → To our BNA, CPA, or BADR account → Available for annual billing only → Pro-forma invoice provided on request

🏢 Company payments:

• SEPA bank transfer (Europe) - 2-3 business days
• International SWIFT transfer - 3-5 business days
• Purchase order: For administrations and large companies
• 30-day billing: Available on request for Enterprise plans (after commercial validation)

Payment fees:

• Credit card: €0.
• Chargily Pay: €0.
• Bank transfer: €0.
• All prices include taxes.

Only optional costs:

• Additional AI diagnostic packs.
• Custom SMS notifications.
• Custom domain name.

What does NOT exist:

• ❌ Setup fees.
• ❌ Training fees.
• ❌ Migration fees.
• ❌ Extra user fees.
• ❌ Support fees.
• ❌ Cancellation fees.
• ❌ Upgrade fees.

Automatic generation:

• Instant email with PDF invoice.
• Download from the customer area.
• Sequential and compliant numbering.

Invoice information:

• Your details (company name, address, tax ID, email).
• Our legal information.
• Payment details (plan, period, net, VAT, total).
• Payment method used.
• Mandatory legal notices.

For businesses:

• Customize billing information.
• Invoices issued in your company name.
• Accounting export CSV / Excel.
• Grouped annual invoice.

Correction or duplicate:

• Invoice correction within 24 hours.
• Download anytime.
• Resend invoice by email.
• Changes apply to future invoices only.

📝 How to request a refund:

• From the customer area
• By email to support

💳 Refund methods:

• Credit card refund
• Chargily Pay refund
• Bank transfer refund

🔍 Special cases:

• Prorated refund
• Add-on packs refundable if unused
• Case-by-case review after 30 days

🌐 What requires a connection:

• AI Diagnosis (obviously)
  → Servers are in the cloud
  → You can manually perform the diagnosis and save offline
  → Once connection is back, run AI on pending repairs
• Multi-device synchronization
  → If working on PC + tablet simultaneously
  → Sync happens upon reconnection (conflicts resolved automatically)
• Software updates
  → New versions downloaded in background when connected
  → Non-blocking, you continue working
• Import supplier catalogs
  → Update wholesale prices
  → Search parts in global database